There seems to be no end in sight for the technical issues affecting CIMB’s Online Banking platform CIMBClicks. The intermittent connectivity issue which we believe is related to capacity problems that manifested on Tuesday the 1st of September was initially supposed to be rectified by 2pm on the very same day.
However, this window was later extended to 8pm, and then extended again to 4am the next day. While the system was briefly available in the early hours of Wednesday, connectivity became sporadic as more customers started accessing the system to sort out their monthly banking activities.
This morning, the web system was once again taken offline with a message directing users to the mobile app. At time of writing, the CIMBClicks mobile app is still accessible, but transactions are still painfully slow.
As expected, CIMBClicks’ social media channels have been flooded with complaints from frustrated customers who are not able to get any transactions done.
The CIMBClicks online banking service is no stranger to outages, especially at the end of the month when there is a spike in the number of concurrent users accessing their online banking accounts to sort out their monthly commitments.
The post CIMBClicks Outage runs into Day 3, Customers Directed to Mobile App appeared first on Lowyat.NET.
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