Celcom Is Being Hit By A Nationwide Network Outage Once Again (UPDATE)

UPDATE (4:35 PM): Celcom has finally put up an official notice regarding the network outage. Scroll further for more info.

ORIGINAL STORY (4:01 PM):

It has come to our attention that Celcom may be having a massive network issue at the moment that affects customers throughout the country. This happened barely a month after the last major outage which took place late last month.

We have learned about the outage through the chatters that going on throughout social media network as well as Lowyat.NET Forums. For example, Celcom is trending at number 2 on Twitter at 3:48 PM:

Once you click on the topic, you would be able to see a long list of complaints from Celcom users regarding the service outage:

Similar complaints have also appeared on the most recent posts on Celcom’s Facebook page:

In our forums, user heLL_bOy has opened up a topic regarding the outage inside the Kopitiam section and others users have since then reported outage in various areas throughout the country including Miri, Seremban, Petaling Jaya, Ipoh, Shah Alam, and Subang Jaya.

At the time this article is published, Celcom has yet to provide any public clarifications regarding the service outage through its social media channels.  The best explanation at the moment from the telco’s customer service agents on Twitter that we’ve seen so far is “intermittent network issue”:

We’ll keep you updated as we monitor the progress of this issue. So, stay tuned.

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UPDATE (4:35 PM):

Celcom has finally acknowledged the issue by posting this notice on Twitter and Facebook:

As per what we experienced before though, the telco didn’t provide in-depth details regarding the outage in the notice apart from it is affecting voice and data services throughout the country. We will keep you posted when we see a further update from the telco.

This is a developing story. Please refresh for the latest update.

 

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